From our first meeting, it was obvious that Shelley was genuine and really knowledgeable about best practices in Short Term Rental management. I had been managing our bookings and administration from a distance, and those who were meant to be maintaining the property for me began taking advantage of the distance and our home started to go into decline. I was about ready to throw in the towel until we found TropicalBNB.

It was a smooth transition and since then, our bookings have been consistent and our ratings have remained high. It is so comforting to know that our property is being looked after, and guests are given an excellent customer experience, while we are getting the best back on our investment. Would definitely recommend TropicalBNB's services. 

12 months ago we signed up with Shelley at Tropical BNB and she has exceeded our expectations as a manager and booking agent. Nothing ever appears to ever be a problem for Shelley and she manages any issues calmly, promptly, efficiently and professionally. Her management systems of bookings, cleaning, guest services has been brilliant with 5 star ratings each time.

Partnering with Shelley and Tropical BNB has definitely made our investing experience happy and worry free. We would definitely recommend her services.

Shelley has been amazing ensuring communication with the guests is prompt and goes out her way to assist them with any of their questions. Shelley always makes sure the property has a visit prior to each new guest to ensure there is nothing missed by the cleaner and the property is presented in the most attractive way possible.

We have been able to relax knowing Shelley has the skills to make sure the guests are well looked after and our property is kept in optimal condition.

I would highly recommend Shelley as a host of your property. She'll ensure you'll get the highest amount of income as possible and your property will be well looked after.

I can’t say enough about the exceptional service provided by Shelley. She has truly exceeded my expectations in every aspect of managing my Airbnb property. From seamless guest communication to meticulous attention to detail, she ensures that every stay is a five-star experience. What sets Shelley apart is her proactive approach—she anticipates issues before they arise, ensuring my property is always in top condition. Her dynamic pricing strategy has significantly increased my revenue, and her commitment to cleanliness and presentation keeps guests raving about their stay. Beyond the operational side, her hospitality mindset makes a real difference. From personalised welcome touches to thoughtful guest follow-ups, she creates an experience that keeps guests coming back. Her responsiveness and professionalism give me complete peace of mind, knowing my property is in the best hands.

If you're looking for a property manager who goes above and beyond, Shelley is the best in the business!

Hi Shelley I’ve been thoroughly impressed with the level of professionalism and attention to detail Tropical BNB offers. What stands out the most is the consistent communication and proactive approach to maintaining my property. Whether it’s handling tenant concerns, coordinating repairs, or providing detailed financial reporting, you’ve always gone above and beyond. One aspect that really impressed me was your thoughtful suggestions on how to make the home more appealing to short-term tenants.bYour recommendations for small upgrades and improvements have not only enhanced the property's appeal but also helped attract higher-quality tenants and increased occupancy rates.

Partnering with Tropical BNB has definitely benefited my investment experience. I’ve noticed an increase in tenant satisfaction, and the property is well-maintained, which has helped preserve its value. I’m also relieved to know that I can rely on your expertise for compliance, maintenance, and maximizing my returns.

I would absolutely recommend your services to anyone looking for a reliable and professional team.

I cannot recommend Shelley and Tropical BnB enough! Over the past 12 months, she has expertly managed my Airbnb in Darwin, NT, delivering outstanding results without any hassles.

Her friendly service and attention to detail have made the entire process seamless, leading to a fantastic return on investment.

Shelley truly understands the market, and her dedication has made my hosting experience enjoyable and profitable.

I will be entrusting Tropical BnB to run my next property also.